Mentions and your inbox

Write @ and somebody's name to ask them something. It reaches them in their inbox, and by email if they want it there — without either of you having to reread every note to find out what changed.

Saying somebody's name

Type @ at the start of a word and the people in this workspace are offered. Arrow keys move through them, Enter or Tab chooses one, and Esc closes the list without closing what you were writing. Two colleagues with the same name are told apart by their email address on the row.

It works in all five places text lives: a note's body, a checklist row's note, a card's description, a map node's note, and a comment. An address you paste is left alone — kate@example.com is not a mention.

Who gets told

Somebody is told when you write their name, and when a board card becomes theirs. Nobody is told about their own writing, and nobody is told about something they could not already open — if you mention a colleague in a folder they cannot read, they hear nothing, because hearing about it would tell them the folder is there.

Editing around a name you have already written does not ask again. The same question is asked once.

Your inbox

Inbox in the top bar lists what has named you and you have not read yet, newest first, with a number on it. Everything beside it shows what you have already read as well. It covers every workspace you are in, grouped under each one — so a question asked somewhere you are not currently looking still reaches you. Each row says who, what, where and a line of what was written, and goes to the exact place — the card, the row, the node — rather than the top of a long note.

The line of text is read from the note every time the page is drawn, not kept with the notification. So if your access to something is taken away, the row stops appearing — there is no copy of it anywhere to go stale.

Muting one thing

Mute this note on a row stops that one note, card or conversation reaching you, while everything else still does. It is the way out of one long argument without going quiet everywhere.

Email

Under Your account → Email about what names you, every workspace you are in is listed with its own setting, so you can have daily mail from one and nothing from another without visiting either.

• Off — nothing by email. Your inbox still fills.
• Immediately — as it happens.
• Daily — one message each morning. The default.
• Weekly — one message on Monday.

Quiet hours, on the same page, hold mail that would arrive during them until they are over. They apply to immediately only — a daily or weekly message already has a time of its own. Mail is held, never dropped.

A digest only carries what you have not read. Anything you have already seen in your inbox is left out, even if you read it after the message was queued up — so clearing your inbox in the morning means a quieter email, not a duplicate of it.

An email says who named you and where, and links to it. It does not quote what was written: mail cannot be taken back if your access changes later, so the words stay behind the door where that question can still be asked.

What this does not do

Following a note you are not named in is not a thing you turn on here. Notes and folders already carry a count of unread replies in the sidebar, which is where that lives — a second place saying the same thing would mean hearing about one reply twice.

Programs reading over the API or through an assistant see mentions exactly as the page does, because the mention is part of the text — and writing one that way tells somebody just the same. But your inbox is not readable or writable by a program, deliberately: a key belongs to you and is held by something else, and marking your questions as read is not its to do.

Somebody reading through a share link has no account, so they cannot be mentioned and do not see mentions as links. Applications that are members of a workspace can be named in text, but there is nobody behind them to tell. Cards are the only thing that can be assigned.